Payment Policy

To confirm your booking with Serendipity Adventures, a deposit is required in order to reserve accommodation, transport, activities, and other services included in your trip plan. Your deposit amount will be specified by your local travel specialist. This initial deposit is non-refundable. 

Your remaining balance should be paid in full no later than 60 days before the trip start date. If the start date of your itinerary is within 60 days or less, full payment is required at the time of confirmation.

Trip Cancellation Policy

Cancellations are subject to the following penalties of the full trip price:

• Non-refundable deposit due at the time of confirmation
• 46-60 days prior to arrival: 50% penalty
• 45-30 days prior to arrival: 70% penalty
• Less than 30 days prior to arrival: 100% penalty

Itinerary Changes

While Serendipity always strives to be accommodating, changes in hotel arrangements and activities are usually impossible to make once a trip has been confirmed. Upgrades and changes are sometimes available at extra cost. Before placing your deposit for the proposed itinerary, please speak with your Serendipity travel specialist if you have concerns about any hotel, bed arrangements, activities, transfers, or food.

Weather Risks

As with all outdoor sports, scheduled rafting, climbing, air and ground transportation, and other activities are weather-dependent. Activities may be rearranged to accommodate weather conditions or canceled in the interests of safety.

Canceled Activities

Guides and pilots may decline to take guests who present a risk to themselves or others, who are inebriated or incapacitated in a way that creates a hazard for conducting the operation arranged. Serendipity will not refund for canceled activities if participants have medical conditions or incapacitation not revealed prior to purchasing their Serendipity travels.

Travel Insurance

We STRONGLY recommend travel insurance for lost or stolen luggage, trip cancellations, and medical emergencies. 

Release Form

All participants will be required to sign and return a release form prior to departure.

Tipping

We are constantly asked what is appropriate. Our answer is that any tip is optional. Most clients will distribute a total of 8-12% of their total trip cost in tips, mainly among guides and assisting staff involved in any day tour or long-haul transfer.  A normal tipping range on a shared group tour is $10-$15 per person per guide, while guides of a private tour usually get a higher tip.

Notice of Risk

Serendipity Adventures, Inc. and Serendipity Costa Rica, S.A. have advised me that there are risks and dangers involved in participating in their adventure expedition. The dangers include possible injury or death caused by any of the activities provided, including but not limited to: hiking, biking, and driving on and off roads, ascending on ropes and harnesses into trees, structures, natural formations or anchor points, rappelling, white water rafting, rubber Duckies, kayaking, horseback riding, hiking, swimming, scuba, climbing, insect and snake bites, power boating, animal bites, sailing, hiking on or near volcanoes, food poisoning, fishing, surfing, and windsurfing. I participate in these activities of my own free will, recognize that the element of risk is a necessary part of the enjoyment of this trip, and I hold Serendipity Adventures, Inc. and Serendipity Costa Rica, S.A. harmless for my safety beyond normal due care. By joining this trip, acknowledge that I have been informed of these risks.